At Feenzay, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service. However, if you’re not fully satisfied with your purchase, our hassle-free refund policy ensures a smooth process for you. Please read the details below to understand our refund guidelines.

Eligibility for Refund

We offer refunds under the following conditions:

• The item must be unused, unworn, and in its original packaging.
• Refund requests must be made within 7 days of receiving the order.
• The product must have no signs of damage, stains, or alterations.
• Items on sale, clearance, or personalized/customized orders are non-refundable.

How to Request a Refund?

If you meet the above criteria, follow these steps:

1. Email us at [feenzay@gmail.com] with your order details and reason for the refund.
2. Attach clear photos/videos of the product showing the issue (if applicable).
3. Our team will review your request and respond within 48 hours.
4. If approved, you will be provided with return shipping instructions.

Refund Process

Once we receive your returned item and verify its condition, your refund will be processed:

• Refunds will be issued to the original payment method within 5-7 business days.
• If you opted for Cash on Delivery (COD), you can receive a store credit or bank transfer refund.
• Shipping and handling fees are non-refundable.

Non-Refundable Situations

We do not process refunds in the following cases:

• Change of mind after receiving the product.
• Damage caused by misuse, improper handling, or personal modifications.
• Orders returned without prior approval.
• Late refund requests (beyond the 7-day period).

Exchange Instead of Refund?

If you prefer, we offer an exchange option for eligible products instead of a refund. Contact our team for assistance.

Need Help?

Our Feenzay Support Team is here to assist you. If you have any questions regarding refunds, feel free to reach out at [feenzay@gmail.com].

At Feenzay, we value your trust and strive to make your shopping experience smooth and worry-free. Happy shopping!